Privacy Policy
Last updated: April 15, 2026
1. Information We Collect
Zebra Home Services ("we," "us," or "our") collects personal information that you voluntarily provide when using our website at zebra-air.com, including:
- Contact information: name, email address, phone number, and service address
- Service request details: type of service needed, preferred date and time, system information, and notes
- Diagnostic and evaluation data: information you provide through our online diagnostic tool, price estimator, and system evaluator
- Usage data: pages visited, browser type, and general location (city-level) collected automatically via Google Analytics
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and inquiries
- Send SMS notifications to our service team so we can contact you promptly about your request
- Provide price estimates, diagnostic reports, and system evaluations you request
- Improve our website and services
- Comply with legal obligations
3. SMS/Text Messaging
When you submit a form on our website (contact form, service request, diagnostic report, price estimate, or system evaluation), your information is sent via SMS text message to our service team so we can respond to your request quickly. These messages are transactional only — sent in direct response to your form submission. We do not send marketing text messages, promotional messages, or recurring automated messages to your phone number.
Message and data rates may apply based on your mobile carrier plan. You will not receive recurring messages from submitting a form — only our team will receive a notification to contact you.
4. Information Sharing
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. We may share your information only with:
- Service providers: Twilio (SMS delivery), Supabase (secure data storage), and Google Analytics (website analytics) — only as necessary to operate our website and respond to your requests
- Legal requirements: if required by law, regulation, or legal process
5. Data Security
We implement reasonable security measures to protect your personal information, including encrypted data transmission (HTTPS), secure database storage, and access controls. However, no method of electronic transmission or storage is 100% secure.
6. Cookies and Tracking
Our website uses Google Analytics and Google Ads to understand how visitors use our site and to measure advertising effectiveness. These services may use cookies to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of any future communications
To exercise these rights, contact us at james@zebra-air.com or call 602-725-8082.
8. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date.
10. Contact Us
If you have questions about this privacy policy, contact us at:
- Email: james@zebra-air.com
- Phone: 602-725-8082
- Business: Zebra Home Services, North Phoenix, AZ 85032